How much will it cost?
The funding Care Connect receives does not cover the full cost of delivering direct care services. As a result, costs are assessed on an individual basis and discussed upon referral or admission to the service. No one is excluded from receiving a service due to financial hardship.

To access our services through government-subsidised care programs clients are assessed against program eligibility criteria.

For more information about costs contact Care Connect on 1800 116 166 or email info@careconnect.org.au

How long will you support me?
You have a secure place with Care Connect until you no longer need this service. Care Connect will only cease your services if:

• you advise us you that wish to terminate this agreement
• your needs can be more appropriately met by other types of services or care e.g. if Care Connect does not have sufficient resources to meet your needs
• the welfare and safety of Care Connect staff and/or staff from other providers is in jeopardy.

If Care Connect ceases your services, we will first discuss the situation with you and/or your representative and we will plan alternative services with you and assist in changing you over to the other service.

Does your service cover the area I live in?
Care Connect has a variety of government-subsidised programs. For more information about program locations contact Care Connect on 1800 116 166 or email info@careconnect.org.au

What are the eligibility criteria?
To access our services through government-subsidised programs you must be assessed against various eligibility criteria. For more information about eligibility contact Care Connect on 1800 116 166 or email info@careconnect.org.au

If for whatever reason we are unable to support your needs we will refer you to another agency better equipped to deal with your individual requirements.

What happens if my circumstances change?
If your circumstances change talk with your Case Manager who will plan with you the best options available to suit your changing circumstances.

What services do you provide?

Our highly trained staff:

• assess your support requirements
• prepare and manage your support plans
• facilitate community supports and personal/homecare services
• provide advocacy to promote your independence and protect your rights
• review your progress and needs
• monitor the quality of your services to meet your needs and ensure quality and value-for-money.

Who provides the care at home?
The services you receive are provided by service providers on Care Connect’s Preferred Supplier List. They are selected carefully to match your preferences and needs. Care Connect requires its service organisations to meet strict standards including employing staff who are qualified and experienced in aged and disability care.

What does a Case Manager do?
Your Case Manager is your primary contact person. Your Case Manager works with you to identify your needs, coordinate the required services and ensure that services are available, accessible and suitable. Your Case Manager will contact you as often as required and will review your service regularly to ensure that it is appropriate and delivered within the available resources. Your Case Manager will negotiate with you how much or how little involvement you may need in managing your support plan.

What is a service provider?
The term “service provider” refers to the agency and/or persons engaged to provide you with an agreed service. Choosing the right service provider ensures you get the best support that is available to suit your needs. For example, you may choose to have a support worker from a preferred cultural background, age group or gender. Every effort will be made to accommodate your requirements.