Care Connect provides access, information, choice and guidance to enable individuals to create support plans that best suit their independent living requirements.

Care Connect’s approach is collaborative, inclusive and accessible.  We are committed to providing a respectful service that values the rights of each individual and their support network. 

Access

We have offices across the country with strong service provider relationships. This knowledge enables our Case Managers to create support plans that take full advantage of local services and supports.

Our staff are tertiary qualified with expertise in social work, psychology, disability, community work and nursing. We have staff specialising in Acquired Brain Injury (ABI), Autism Spectrum Disorder (ASD), dementia, chronic illness and carers’ support.

Subject to assessment you may be required to make a financial contribution towards the delivery of the service. You will not however be denied services if you cannot pay.

Information

Information is central to making good decisions. As a result our Case Managers are regularly in contact with government departments, industry bodies, networks, associations and service providers. These meetings ensure our Case Managers have up-to-date information about the many services, products and supports on offer in your local area.

Case Managers will then liaise with you to develop a support plan that meets your independent living requirements.

To complement this Care Connect will provide:

• ongoing one-on-one support 
• program-specific information (flyers and brochures)
• information about complementary services offered by other service providers
• advocacy with key organisations when required.

We offer information in a range of formats and languages including:

• a translation support service (see back cover of booklet)
• information created in a range of media (audio, online)
• information written in a manner that is culturally and linguistically appropriate
• a free 1800 number
• a website that is updated regularly with useful links.

Choice

Our Case Managers work collaboratively with you to determine the level of support you require. Support can be as simple as providing you with information on relevant services or as complex as engaging multi-disciplinary services to provide 24-hour care. You and/or your support network can choose what combination of services and support best meet your needs.

Our experienced Case Managers will regularly monitor your progress to ensure your support plan is meeting your goals.

Your Case Manager will arrange care and support services for you by purchasing services from Care Connect’s Preferred Supplier List. 

These service providers:

• have each been police checked
• have had their qualifications verified
• have a proven track record working in their area of expertise
• are reviewed on an annual basis and form Care Connect’s Preferred Supplier List.

You may choose a service provider that is not from Care Connect’s Preferred Supplier List. However Care Connect does not take responsibility for services undertaken by these providers and cannot verify the quality. Care Connect will encourage these service providers to become a preferred service provider if appropriate.

Guidance

Our Case Managers will work one-on-one with you to provide a roadmap of the health system and propose a range of possible pathways forward.

Case Managers are trained in supporting you to identify the type of supports you require. This approach builds your capacity to make informed decisions now and into the future.

Guidance can come in the form of:

• meeting with you to understand your history of support
• providing you with a range of service provider options
• offering you activities that will support your ability to participate in the community
• acting as your advocate through the health process
• ensuring quality outcomes by informing you of the most up-to-date products, services and processes in community care.

Our Case Managers will maintain ongoing communication with you to ensure that your support is set at an appropriate level.