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Ph: 0428 101 153
Care Connect offers out of hours care management support for issues that
cannot wait until the next working day.
If you require minor changes to your care arrangements after normal working
hours please ring your service provider directly.
Please note that this is not an emergency response service. In case of
emergency please call for Ambulance,
Police or Fire
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7am - 8.30am
5pm - 7pm
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Monday to Friday |
A care manager will be available on a mobile phone to respond
to calls promptly. |
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7am – 7pm |
Weekends and Public Holidays |
A care manager will be available on a mobile phone to respond
to calls promptly. |
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7pm – 7am |
7 days per week |
A paging service will give the option of leaving a message or
paging a care manager for any issues. |
If you have any queries about this service, please call your Care Manager during office hours.
This document is to clarify the purpose and expectations between your service and the Care Connect Ltd (CCL) After Hours service.
As you will be aware CCL has a service agreement with your company.
Within this document section 6.1.1 on page 9 states:-
All communication between a client and the Provider, other than when a Worker is with a client, will be through the Care Manager except where:
The provider needs to inform a client of a change of Worker or that a Worker is running late;
contact needs to occur outside usual business hours, in which case the Provider will inform the Care Manager of the communication the next business day; or
Otherwise as agreed to by Care Connect and recorded in the Care Plan.
In sections 6.10 and 6.11 of the CCL service agreement all service providers are required to provide a 24 hour on-call emergency service to clients. In the event of an emergency, the Provider will immediately activate its emergency procedures and inform the Care Manager or, if the emergency arises outside of normal business hours, inform Care Connect's After Hours service.
The intent therefore is to provide a back up service dealing with issues which may not wait for the next working day. The intention is not for the After Hours service to act as a back up for service providers in the areas of usual administrative duties such as notifying clients of a last minute change of worker, to confirm care arrangements which have been set up, or to repeat general information given by a Case Manager during the course of the day.
It is expected by Care Connect that in the case of a change of worker for an after hours service that the agency will contact the client directly. Service confirmation can also be done in normal business hours.
The only exceptions would be in the case of specific instructions given by case managers relating to individual clients.
If you have any queries regarding this information please email info@careconnect.org.au
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“Care Connect is a great place to work. I get on with all my colleagues and feel like I’m in an office where diversity and individuality are respected. There’s no place for prejudice at Care Connect.” |
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