What is Private Case Management?

Care Connect provides private case management services, that is, case management services available immediately and paid for by the user (in contrast to waiting for a Government-funded package to become available).

Private case management is available for any length of time, either short- or long-term, depending on your individual needs.  In consultation with you and your family, your Case Manager will coordinate all your required services.  Our Case Managers are highly skilled health professionals with significant experience in working with people as they move across the hospital, rehabilitation, residential, and home environments.  Care Connect offers a case management service whereby one Case Manager is your key contact and can assist you with any of the following:

• Arranging and coordinating services on your behalf
• Advocating on your behalf
• Providing information and assistance in identifying and accessing community supports
• Identifying goals and the development of Care Plans
• Assisting with health promotion and education
• After-hours telephone support service

Costs

Private Case Management is a full cost-recovery service.  Case management is billed at an hourly rate, and other services purchased on your behalf will incur a 15% administration charge. A monthly invoice is supplied to you for all services provided. Services will only be purchased with your approval and consent.

For further information please contact our Contracts Team:

Melbourne - Eastern Metro Region:  Ph: (03) 9724 1677
Melbourne - Western Metro Region: Ph: (03) 9362 8000
Email: info@careconnect.org.au