Share your ideas and experiences to help improve our services
Care Connect is committed to providing high quality care and services. To continually improve the care we deliver, we always welcome feedback from clients, their families and representatives about issues important to them. One way we listen is through our Consumer Advisory Panel. This is a group of clients, carers, and representatives who share their ideas and experiences to help improve our services.
If you are a Care Connect client, or you care for someone who is, you can join the Consumer Advisory Panel. There are different ways to take part and share your thoughts.
You can also give feedback at any time through our usual channels or by using this feedback form.
What is a Consumer Advisory Body?
A Consumer Advisory Body is a group of people who share their ideas and advice to help improve the quality of care and services an organisation provides.
The purpose of the Advisory Body is to give independent feedback so the organisation can make better decisions and take the right actions. This helps ensure care and services are respectful, person-centred, and uphold people’s rights.
Members of a Consumer Advisory Body can include people who use aged care services, their family members, carers, or representatives from community organisations. They may provide feedback on things like care standards, the service environment, gaps in services, policies and procedures, and staff training.
To learn more about Consumer Advisory Bodies, visit the Aged Care Quality and Safety Commission’s Consumer advisory bodies page.
Care Connect's Consumer Advisory Panel
Our Consumer Advisory Panel is different from a traditional advisory body because it offers many ways to take part.
You can share your ideas through:
- online and paper surveys
- online group meetings
- face-to-face group meetings
- one-on-one phone calls
- in-person conversations and emails.
People on the Panel help guide Care Connect and improve our services for everyone
Joining the Panel is also a chance to learn new skills, build knowledge, and meet others who are on similar care journeys.
In the past, the Panel has talked about topics such as:
- Ageing well
- Advanced and End of Life Care Planning
- Relationships with Care Workers
- Value of Care Management
- The future of Care Connect
Panel members have told us.....
Join our Consumer Advisory Panel
Each year, we invite our Support at Home clients to express interest in joining our Consumer Advisory Panel.
We are always looking for new members – people with different backgrounds, cultures, languages, genders, abilities, and experiences. Your voice matters and helps us improve care for everyone.
If you would like to join Care Connect’s Consumer Advisory Panel, please complete the form below.
Complete this form to join our Consumer Advisory Panel
Please note: All fields marked with an * are required