Complete Care

Get the best value from your Home Care Package with more choice

We understand how important your home is, and we respect your desire to live independently. With over 20 years’ experience, we help people remain in their own homes.

As a not-for-profit, government approved Home Care Package provider, we offer you real choice, independent advice and genuine care.

Our ‘Complete Care’ makes sure your Home Care Package suits you, not us. This is where we are different.

Most providers only deliver you services that they themselves offer, such as nursing or cleaning. This means that you might be missing out on a wide range of services and quality carers you may want.

Care Connect is different because we are an independent homecare expert and specialise in connecting you with the right services and carers to support your individual needs.

Whether you need a gardener on Saturdays, a Greek-speaking mobile hairdresser or someone to help transport you to see your grandkids play sport, we can organise it.

With Care Connect, the choice is yours.

 

If you have a Home Care Package, ask yourself three questions:

  1. Does my Client Adviser provide me with truly independent advice?
  2. Does my provider give me real choice when it comes to services?
  3. Does my provider genuinely care about me?

 

If the answer is ‘no’ or ‘don’t know’ here are some questions you can ask your provider to ensure you are receiving the best value for your Home Care Package:

  • What percentage of my Home Care Package budget is spent on services you deliver? (If your service provider is providing more than 80-90% of your services you might not be receiving genuine choice or value).
  • Do you provide an excellent Care Plan? Is the Care Plan free? (If the answer is yes then how does your service provider ensure the advice is independent?)
  • Do you have excellent knowledge of my local community and the services that are available?
  • Do you have expert knowledge of the home care system?
  • Can you direct me to services quickly?

If you would like to access a Home Care Package or if you have one already and want greater choice and value simply  fill in the ‘Request a callback’ form on the left hand side of this page or call us on 1800 MYCHOICE (Free call 1800 692 464).