Managing your Home Care Package
Your Client Adviser
Your Care Connect Client Adviser will be your personal contact for all your home care needs. They will visit you to discuss your needs and options, and work out a comprehensive Care Plan with you to spend your package funds on the services you need and choose. They will check-in with you as often as you like, and undertake an annual review of your Care Plan as your needs and situation can change over time.
Our Client Advisers work for you. They will give you independent advice and guidance about the services and options available to you, and help you manage your Home Care Package the way you want. Find out more about our Client Advisers.
Your Care Plan and Budget
Your Care Plan is all about you. When you meet with your Client Adviser, you can talk about your home care needs and together identify your health and lifestyle goals, and the services you need to achieve those. Your Care Plan will outline these goals and the services you have chosen.
When you map out your Care Plan with your Client Adviser, you will work within the budget of your Home Care Package.
Your available funds are made up of:
- The government subsidy (level 1- 4)
- Any government supplement (Veterans, oxygen, enteral feeding, dementia)
- Your income-tested care fee
- Any personal contribution you choose to make.
Your package expenses will include:
- Administration costs
- Client Advice – creating and reviewing your Care Plan with you, and the ongoing contact with your Client Adviser. This is variable, depending on how much advice, support and contact you choose.
- Service and support costs – to manage all your home care services and coordinate equipment or supplies.
- Contingency – some clients allocate an amount each month to be ‘saved’ towards larger purchases or periodic expenses such as spring cleaning or longer social outings.
Following a home visit and once you have signed your Home Care Agreement, we will prepare your Care Plan. The budget allocation of your Home Care Package will be provided once services have been established. You will also be sent a monthly statement that shows exactly how your package is being spent.
Flexible advice options
Client advice (commonly termed case management) and administrative fees are some of the costs your Home Care Package will cover. Depending on the Home Care Package level you have been allocated, you will have options for the level of advice and guidance that suits your individual needs, circumstances and budget.
We offer personalised solutions, depending on the type or level of support you need. We offer three levels of Advice & Guidance for managing your package: Bronze, Silver and Gold. You may be happy with a consultation once a year to determine the services you need, and then only contact us as you require – if so, the Bronze option would be perfect for you. We’ll help you arrange your services, and then get out of your way! For those with more complex home care needs, we will monitor and review your needs more often, adjust services or come and see how you’re going regularly. Our Silver or Gold Packages service this option.
We’ll discuss these options with you so we understand exactly what you need. We work in partnership with you to give you the support and advice, as much or as little as you want or need. Together, we will map out a package that works best for you.