Payment Options

Frequently Asked Questions

• Can I make a one-off payment instead of automatic deductions?

  Yes. You will receive a paper invoice and you can make a once-off EFT transfer or cheque payment.
  Please include your Client ID or invoice number as the payment reference.

• When will payments be deducted?

  If you use Ezidebit or Centrepay, payments will be made fortnightly on a scheduled date chosen by Care Connect.
  You will receive an SMS reminder 3 days before a scheduled Ezidebit deduction. Centrepay deductions will align with your fortnightly pension payment

• What if I can't afford the full amount right now?

  Please contact the Accounts Receivable team.
  We can discuss alternative payment arrangements or set up a payment plan based on your circumstances.

• Can I change my payment method later?

  Yes. You can request to change from Ezidebit to Centrepay, EFT, or cheque at any time.
  Just contact Accounts Receivable so we can update your details.

• What happens if a payment fails?

  If an Ezidebit payment is unsuccessful:
  • We will notify you
  • You may need to provide updated account details
  If payments repeatedly fail, we may contact you to discuss other arrangements.

• What if I disagree with a charge on my invoice?

  Please let us know as soon as possible. We will review the invoice, confirm the services delivered, and correct anything if required.

• What happens if I do not make payments for my co-contribution?

  If invoices remain unpaid, we will contact you to arrange a payment plan. In continued non-payment cases, we may need to escalate the matter, and ongoing services may be affected.

• Who do I contact if I have questions about my invoice or payment?

  Please contact Accounts Receivable at:
  📧 accountsreceivable@careconnect.org.au
  ☎️ 03 9270 9962
  We are here to help with any questions about charges, payment methods, or outstanding balances.