For over 30 years we have worked alongside clinicians, allied health professionals, hospital discharge teams, and community organisations to deliver the best possible health outcomes, and continuity of care for those with complex needs. We have deep experience navigating aged care systems and addressing multifaceted health and social challenges, our team helps ensure those with complex care needs do not fall through the gaps.
Specialist in-home care that complements your clinical expertise
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Why partner with us
A trusted in-home care partner supporting your patients between visits, reduces avoidable hospital visits, and keeps you informed
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Who you can refer
Older patients living at home who may be experiencing functional decline, safety risks, carer stress, or increasing support needs
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Our clinical approach
Clinically governed, standards-aligned care with clear escalation pathways and collaborative communication with your practice
Referral and Care Process
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1. Referral Received
Phone, email or online form
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2. Intake and priority screening
Safety, urgency, functional risk
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3. Joint assessment
Care Manager and Restorative Care Partner assess function, cognition, environment and reablement goals
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4. Care plan implementation
Allied health, nursing, and home support as required
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5. Ongoing monitoring
Regular review, risk identification and escalation
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6. Feedback to GP
Progress updates, risk alerts, outcome summaries
For more information download our Referral Guide
Download
Meeting Complex Clinical and Psychosocial Needs Through Person-Centred, Integrated Aged Care
Mary*, an older Chinese migrant woman with complex care needs, was referred to Care Connect’s care finder program by council after relocating to public housing. Living alone, socially isolated, and grieving the recent loss of her only close relative, she presented with high levels of vulnerability and clinical complexity, including severe untreated physical and mental health issues. She was medication-avoidant and mistrustful of services due to past experiences, requiring a trauma-informed, person-centred approach. To support her, our team-built trust, sourced a supportive GP, and coordinated a mental health care plan and crisis support through the HOPE program. They also advocated for and secured a Level 4 Home Care Package with a culturally appropriate provider to meet her extensive needs.
With their flexible support, she began re-engaging in life through volunteer work, literacy classes, and light exercise. This case highlights the importance of integrated, culturally responsive care to support stability, safety, and renewed purpose at home for those with complex care needs.
Supporting Complex Care Needs Through Person-Centred, Integrated Aged Care
A 50-year-old man was referred to Care Connect after hospital discharge with severe leg wounds and multiple chronic health issues, including diabetes and depression. He was living in unsafe conditions, without GP support, and had been declined by seven other providers. The Care Connect team coordinated support across housing, health, and aged care. They also arranged off-site personal care with transport, secured a new GP, deep cleaned his home, and supported his move into safer housing. His clinical care was coordinated with his GP, vascular surgeon, and wound care team.
Now on a Level 4 Home Care Package, he is living safely at home, has regained his independence, and has reconnected with his family—an example of what’s possible through flexible, compassionate, and collaborative in-home care for those with complex care needs.
Making a referral
You can rest assured your patients will receive the best possible care from our experienced team when referring to Care Connect.
We accept referrals from all health professionals.
Fill out the referral form, link below.
We will make contact with your patient.
We will support your patient and help them access the services and supports to meet their needs, for as long as they need it.
Refer someone for Care Connect support now
For more information, call us at 1800 692 464.
Frequently Asked Questions
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Yes. We regularly support clients with complex health conditions such as dementia, diabetes, COPD, and mobility challenges. Our experienced care managers coordinate multidisciplinary services to manage risk, monitor health, and promote independence at home.
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Yes. We support clients with government funding through Home Care Packages (soon to be Support at Home), Commonwealth Home Support Programme (CHSP), Out of Hospital Care and care finder programs. We are also here to provide support to those looking to begin their journey or those who may be waiting for funding or require private services in the interim.
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Yes. Our Care Managers collaborate closely with GPs, specialists, hospital discharge teams, allied health professionals, and mental health services to ensure a cohesive and well-communicated care plan.
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Definitely. We provide free advice on navigating My Aged Care, eligibility assessments, HCP funding levels, income-tested fees, and how to switch providers if needed. We can also provide further details about the New Support at Home program coming in to effect as of 1 November 2025.
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Once we receive a referral or enquiry, we contact your patient or their representative promptly. We then conduct a thorough in-home assessment, develop a care plan in collaboration with the client based upon their funding, and begin services based on their needs and available funding.
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Yes. We provide dementia-aware support, personal care, safety checks, carer respite, and coordination of dementia-specific services. We also support carers navigating the progression of dementia.
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We can work with your patient to assist them in gaining access to care and we can guide them through the My Aged Care process to ensure they access long-term supports as soon as they’re eligible.
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We are a not-for-profit government-accredited provider, meet Aged Care Quality Standards, and conduct regular reviews and risk assessments. All care workers are qualified, police-checked, and supervised .
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With client consent, we provide timely updates and collaborate on care decisions. We can also attend case conferences or provide written summaries when needed.