How does Support at Home pricing work?
Under the Support at Home program you are allocated a government funded budget, also called a classification. This amount is based on your assessed care needs and will help pay for the care and services you need to live safely and happily at home.
Depending on your financial situation and the services you receive, you may need to contribute towards the cost of this care. Clinical services, such as nursing and allied health, are fully funded by the government, however contributions may apply to services under the Everyday Living and Independence categories, and the Assistive Technology and Home Modifications (AT-HM) Scheme.
Before your services begin, Services Australia will confirm if you need to pay contributions towards your care.
If you’d like help to further understand how Support at Home costs work, our friendly team can answer any questions.
How much will I need to contribute?
Your contribution depends on the services you use and your financial assessment through Services Australia.
If a contribution applies, it is usually a percentage of the service cost, with the government covering the rest. What you pay depends on:
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- the type of service you receive
- your financial situation
- whether that service has a contribution
- the service price.
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If you would like to plan ahead and work out how much you may need to pay, you can use My Aged Care’s fee estimator.
Care Connect price list
The prices listed below are the most common price charged for each of our services within the last 60 days. Prices are listed under the three Support at Home program categories: Clinical Care, Everyday living, and Independence services.
The services you can access through Support at Home depend on your assessed needs and your care plan.
The price of your services will be discussed with you during our meetings and confirmed in your Care Connect client budget.
Clinical Supports
| Common Price | |||||||
|---|---|---|---|---|---|---|---|
| Service | Unit | Standard | Non-standard | Saturday | Sunday | Public Holiday | |
 Nursing Care
|
Registered nurse | Hour | $345 | — | $510 | $510 | $682 |
| Nursing Assistant | Hour | $196 | — | — | — | — | |
| Enrolled nurse | Hour | $196 | — | — | — | — | |
 Allied health and therapy
|
Allied health assistance | Hour | $261 | — | — | — | — |
| Counselling or psychotherapy | Hour | $210 | — | — | — | — | |
| Diet or nutrition | Hour | $268 | — | — | — | — | |
| Exercise physiology | Hour | $268 | — | — | — | — | |
| Music therapy | Hour | $280 | — | — | — | — | |
| Occupational therapy | Hour | $268 | — | — | — | — | |
| Physiotherapy | Hour | $232 | — | — | — | — | |
| Podiatry | Hour | $218 | — | — | — | — | |
| Psychology | Hour | $276 | — | — | — | — | |
| Speech pathology | Hour | $376 | — | — | — | — | |
Everyday Living Services
| Common Price | |||||||
|---|---|---|---|---|---|---|---|
| Service | Unit | Standard | Non-standard | Saturday | Sunday | Public Holiday | |
 Domestic Assistance
|
Light house cleaning | Hour | $138 | $148 | $183 | $233 | $268 |
| Shopping assistance | Hour | $38 | $148 | $183 | $233 | $268 | |
 Home Maintenance and Repairs
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Light gardening | Hour | $116 | $148 | $131 | $131 | $174 |
| Assistance with home maintenance and repairs | Hour | $87 | — | — | — | — | |
 Meals
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Meal delivery | Delivery | $16 | $16 | $16 | $16 | $16 |
| Meal preparation | Hour | $138 | $148 | $183 | $233 | $268 | |
 Transport
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Direct transport | Trip | $15 | $15 | $15 | $15 | $15 |
 Care Management
|
Home support care management | Hour | $168 | — | — | — | — |
| Restorative/clinical care management | Hour | $168 | — | — | — | — | |
Independence Services
| Common Price | |||||||
|---|---|---|---|---|---|---|---|
| Service | Unit | Standard | Non-standard | Saturday | Sunday | Public Holiday | |
 Personal Care
|
Assistance with self-care and daily living | Hour | $138 | $148 | $183 | $233 | $268 |
 Social Support and Community Engagement
|
Individual social support | Hour | $109 | — | — | — | — |
| Accompanied activities | Hour | Market Price | — | — | — | — | |
| Group social support | Hour | $203 | — | — | — | — | |
| Digital education and support | Hour | Market price | — | — | — | — | |
 Therapeutic Services for Independent Living
|
Chiropractor | Hour | $198 | — | — | — | — |
| Acupuncture | Hour | $254 | — | — | — | — | |
| Remedial massage | Hour | $218 | — | — | — | — | |
| Osteopath | Hour | $232 | — | — | — | — | |
 Home or community general respite
|
Community and centre based respite | Hour | $218 | — | — | — | — |
What if I am worried about paying?
If you are worried about costs, help is available. Our friendly team can help you understand your options and explain the support that may be available. We will always handle your situation with care, respect and understanding.
You can also contact My Aged Care to discuss financial hardship support. If you are unsure, the best first step is to talk to us. We are here to help.
Your pricing rights as a care recipient
You have clear rights when it comes to pricing, so you can make informed choices with confidence. You should always feel comfortable asking questions and understanding exactly what you are paying for.
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- Clear pricing: You will be told about costs before you agree to any services
- Written information: You will receive a clear summary of all fees in writing
- Time to decide: You can compare providers and take your time without any pressure
- No hidden costs: Providers cannot charge fees that have not been explained upfront
- Raise concerns: You can question or dispute any charges at any time
- Ongoing review: You can review or change your services and costs as your needs change
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At Care Connect, we are committed to being open, clear and easy to understand.
Get a personalised cost estimate
Support at Home pricing can be confusing at first, but with our support it can become clearer.
Most people find that once explained simply, it feels more manageable than they expected. Our team can talk you through what you are likely to pay based on your situation, care needs and financial assessment. We will explain things step by step, in plain language, with no pressure or obligation. For more information, call us at 1800 694 262.
Enquire nowFrequently Asked Questions
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Costs vary depending on the service you need and when you need it. Weekday services are often lower in cost than evenings, weekends or public holidays. The government pays part of the cost, so what you pay may be less than the full hourly rate. Services Australia decides your contribution based on your financial situation.
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No. Your contribution depends on your income and assets, as well as the type of service you use. This means two people receiving the same service may pay different amounts.
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Yes, in many cases. Clinical services, such as nursing and some allied health services, are fully funded by the government, which means you do not pay a contribution for them.
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Support is available. We can talk with you about your options, and you can also ask My Aged Care about financial hardship support.
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Support at Home uses a simpler pay-for-service approach. You only pay a contribution for the services you receive, if a contribution applies to you.
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Yes. Services provided in the evening, on weekends or on public holidays may cost more. We will explain this clearly before your services begin.
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Some services may have minimum time requirements, depending on the support you need. We will explain this clearly before you begin.