Your Guide to In-Home Aged Care
Why Care Connect is Your Best Choice for Support at Home
Starting the aged care journey can feel like a big step—but you don't have to do it alone.
With Care Connect, you’ll have a trusted team by your side to help you make the most of the Australian Government’s new Support at Home Program, launching 1 November 2025. Whether you need a little help around the house or specialised clinical care, we’re here to help you stay independent and confident at home.
Why So Many Australians Choose Care Connect
Here’s why for families across Australia Care Connect is the right choice for in-home care:
- We Make It Simple: Aged care can seem confusing, but we guide you through it with clear advice and real support.
- We Focus on You: Your care plan is designed around your goals, preferences, and daily needs—not a one-size-fits-all approach.
- We’re With You All the Way: You’ll be matched with a Care Partner who knows you, advocates for you, and helps adjust your services as needed.
- We’re Transparent: No hidden fees, no confusing jargon. Just straightforward advice about funding and costs.
- We’re Experienced: You can trust our qualified staff to deliver consistent, high-quality care with professionalism and warmth.
Choosing the right in-home care provider under the Support at Home Program is crucial.
At Care Connect, it’s all about helping you live your life, your way - at home.
What is the Support at Home Program?
The Support at Home Program is a new way to access aged care services funded by the government. It’s designed to be simpler, more flexible, and more personalised—because everyone’s needs are different. And everyone deserves to live safely and comfortably in their own home.
Replacing the current Home Care Packages (HCP), this program gives you more flexible, person-centred support. And with Care Connect as your trusted partner, helping you every step of the way with expert guidance and quality services, getting started is easy and stress-free.
How to Get Started with Care Connect
Not sure where to begin? Don’t worry - we’ll walk you through it.
Register For Funding
Register on the Australian Government’s My Aged Care website. Once registered you will be contacted to arrange an assessment. Care Connect can support you through this process. This assessment is used by the Government to determine which level of funding you’re eligible for. When you have been approved and receive your Support at Home funding, Care Connect will work with you to help you get the most from it.
Build Your Care Plan
We’ll work with you to create a care plan that’s tailored to your lifestyle. Need help with cleaning? Personal care? Maybe some nursing support? We’ll build a plan that’s just right for you, based upon your assessed care needs.
Enjoy Ongoing Support
Once you’re set up, Care Connect will be there to coordinate services, and your Care Partner will check in regularly, and update your plan whenever needed. With Care Connect, you’ll always feel supported.
What Support Can You Access with Care Connect?
Under the Support at Home Program, Care Connect offers a full range of services to make life easier at home, including:
Whatever you need to stay comfortable and independent, we’re here to help.
How Funding Works
The Support at Home Program offers eight funding levels plus two short-term care options, so you can get the right level of help.
At Care Connect, we help you understand:
- Your funding level and what services you can access
- How quarterly budgets work
- How to make the most of your funding
Why Care Management Matters
Managing aged care services can feel like a full-time job—but with a dedicated Care Partner from Care Connect, you don’t have to worry.
We’ll handle the coordination, regular reviews, and updates to your care plan, so everything runs smoothly—and you can focus on living your life.
You’ll have someone in your corner who understands the system and understands you, looking out for you every step of the way.
What Makes the Support at Home Program Different?
This new program is all about flexibility and choice:
Your care is built around you.
Easier to plan services as your needs change, use your funds more efficiently and see how your budget is being used.
Access to the right services for you, including allied health – with Care Connect helping you at every stage.
Ready to Take the Next
Step?
Finding the right support makes all the difference—and with Care Connect, you’ll have a compassionate and expert partner you can trust.
Whether you’re just starting out or looking to switch providers, Care Connect is here to make your in-home care journey smooth, simple, and supportive.
Contact Care Connect today to find out how we can help you live confidently, comfortably, and independently at home.
Your next steps made easier.
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Switching to Care Connect will put you back in control of your care arrangements and ensure you receive maximum value from your Support at Home funding. We’ll take care of the paperwork, and get your services started quickly so you’re not inconvenienced.
Make a fresh start today
Call 1800 692 464 to arrange a free in-home visit from your local Care Connect Adviser. -
To be eligible for Government funding you must be:
- Aged 65 or older (50+ for Aboriginal or Torres Strait Islander people)
- Require additional support to live independently at home
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Support at Home is a government-funded program commencing November 1 that will replace the current Home Care Packages (HCP) program, and Short-Term Restorative Care (STRC). It aims to make it easier for older Australians to access coordinated, personalised care at home.
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To begin the process you need to register with My Aged Care online or at 1800 200 422. An assessment will then be arranged which will help to determine the right level of care for you, based upon your assessed needs.
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The services you are able to access will depend upon your assessed needs and will be drawn from a defined list of services. The Australian Government has developed 3 categories: Clinical Care, Independence and Everyday Living. Some of these services include:
- Personal care (eg. showering, dressing)
- Domestic assistance (eg. cleaning, laundry)
- Transport to appointments
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Nursing and allied health
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The Support at Home program is a ‘user pays’ model where you will only financially contribute towards the services you receive, except for clinical care services. No one will be required to pay for clinical (nursing) care services, regardless of financial status. The amount you will be required to pay is based on a percentage of the price for each service type (eg. domestic assistance, personal care, shopping assistance etc) or a percentage of the cost of the item (eg. aids and equipment, allied health services, delivered meals etc).
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Care Management is a dedicated service that helps participants coordinate and optimise their care plans. It includes:
- Care Planning: Developing personalised care plans based on individual assessments.
- Service Coordination: Ensuring all services are delivered seamlessly and efficiently.
- Monitoring and Evaluation: Regular reviews to adapt care plans as needs change.
- Support and Education: Providing guidance and resources to help participants make informed decisions about their care.
Under the Support at Home Program every participant has access to professional support throughout their care journey.
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Care Management plays a critical role in enhancing the quality of life for older Australians by:
Simplifying Care Coordination
Navigating aged care services can be overwhelming. Care Partners act as advocates, handling the complexities of service arrangements so participants can focus on living independently.
Ensuring Continuity of Care
With regular check-ins and annual reviews, Care Partners ensure that services remain aligned with evolving needs, avoiding gaps in support.
Promoting Independence
By tailoring services to individual preferences and goals, Care Partners empower participants to retain control over their lives while receiving the care they need.
Improving Outcomes
Through ongoing monitoring and evaluation, Care Partners help identify opportunities to enhance health and wellbeing, ensuring participants receive the most effective support available.
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Care Management doesn’t just benefit participants—it also provides peace of mind for families. Knowing that a professional is overseeing their loved one’s care ensures families can stay involved without feeling overwhelmed by administrative tasks or service coordination challenges.
If you have a question
Our support team will have the answer
For more information about the many ways Care Connect can enable you and your loved ones to continue to live safely and happily at home and in the community, get in touch today for friendly, expert advice.
Enquire now