We're here to help your family feel supported.
Choosing the right in-home care isn’t just about services – it’s about trust. You want to know your loved one is in safe hands and that they’ll continue living the life they love, independent and surrounded by comfort.
As a not-for profit organisation, our focus is always on what matters most:
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Your loved one's wellbeing
Personalised care built around their needs
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Your peace of mind
Knowing experienced Care Managers are here to guide and support
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Better care today and tomorrow
Profits are reinvested into improving services, and the care we deliver
In-Home Care - Where to Start?
Wherever you are on the journey, we’re here to help – and these steps can guide your first move.
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1.Register with My Aged Care.
The first step is to register your loved one with My Aged Care – the access point for government funded aged care services.
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2.Get Assessed for government funding.
An assessment will be arranged after your loved one’s eligibility is confirmed by My Aged Care. The assessment is a simple discussion with an assessor, either in their home or over the phone.
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3.If approved for government funding, your loved one will join the national waitlist.
If you are approved for government funding, your loved one will join the national waitlist until they are assigned their funding.
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4.Home Care Package or Support at Home funding will be assigned.
Your loved one will receive a letter confirming that their funding has been assigned. This letter will contain the referral code required to access services through an approved in-home care provider. The Home Care Package program will change to the new Support at Home program as of November 2025.
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5.Call Care Connect and we'll do the rest.
We will welcome you to Care Connect. Your dedicated Care Partner will work with you and your loved one to put everything in place, without any hassle.
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6.In-home care will commence.
Services will begin promptly. Care workers will be matched to your loved one’s unique needs.
My father and I would like to sincerely thank you for your care management.
We truly appreciate all you have done for him.
Daughter of Level 4 Home Care Package client
Support for your loved one with Care Connect
Under the Support at Home Program, Care Connect offers a full range of services to make life easier at home, including:
Thank you! It's absolutely brilliant the support plan in place for Mum.
I really appreciate all you are doing for Mum.
Daughter of Level 2 Home Care Package client
Want more information?
Learn more about the new Support at Home program, and how Care Connect can help you and your loved one.
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Frequently Asked Questions
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Eligibility depends on their age, health, and level of support needed. An assessment through My Aged Care will help determine what services they qualify for. You can also view all eligibility criteria on the My Aged Care website.
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Services can include personal care, meal preparation, nursing, transport, cleaning, home maintenance, social support, and more—tailored to your parent’s assessed needs.
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The Commonwealth Home Support Program provides entry-level support for older people needing a little extra help at home, while Home Care Packages (soon to be Support at Home funding) offers funding for ongoing support from a little care through to support for more complex care needs.
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The first step you need to take is registering your loved one on My Aged Care – the government website which is the access point for all government funding.
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This will often depend upon availability and the level of support or services required. Some providers depends on availability and the level of support needed. Some services can start quickly, but higher-level Home Care Packages may involve wait times.
If you have a question
Our support team will have the answer
For more information about the many ways Care Connect can enable your loved ones to continue to live safely and happily at home and in the community, get in touch today for friendly, expert advice.
Enquire now