Our Promise

Inclusive care for every person

Care Connect is committed to providing inclusive, culturally safe and responsive in-home care services. 

We recognise that each person’s needs are shaped by their lived experience, culture, identity and community. We proudly support people who are: 

• Culturally and Linguistically Diverse 

• Aboriginal and Torres Strait Islander 

• Carers and Care Leavers 

• LGBTQI+ 

• Veterans 

We believe everyone deserves to be treated with dignity, respect and understanding, and we actively promote inclusion and diversity in everything we do. 

Recognising Carers

Care Connect recognises the importance of Carers providing unpaid care and support to family members and friends. We are committed to developing and delivering services and supports which respond to the needs of Carers. Our recognition and support for Carers is guided by the 10 principles outlined in the Statement for Australia’s Carers*:

1. All carers should have the same rights, choices and opportunities as other Australians, regardless of age, race, sex, disability, sexuality, religious or political beliefs, Aboriginal or Torres Strait Islander heritage, cultural or linguistic differences, socioeconomic status or locality.
2. Children and young people who are carers should have the same rights as all children and young people and should be supported to reach their full potential.
3. The valuable social and economic contribution that carers make to society should be recognised and supported.
4. Carers should be supported to enjoy optimum health and social wellbeing and to participate in family, social and community life.
5. Carers should be acknowledged as individuals with their own needs within and beyond the caring role.
6. The relationship between carers and the persons for whom they care should be recognised and respected.
7. Carers should be considered as partners with other care providers in the provision of care, acknowledging the unique knowledge and experience of carers.
8. Carers should be treated with dignity and respect.
9. Carers should be supported to achieve greater economic wellbeing and sustainability and, where appropriate, should have opportunities to participate in employment and education.
10. Support for carers should be timely, responsive, appropriate and accessible.

*Commonwealth of Australia Carer Recognition Act 2010, accessed Carer Recognition Act 2010

30 November 2010

Access your ideal provider
from our trusted network

We have Australia’s largest network of trusted Home Care service providers, offering you greater flexibility and choice of services.

When you begin your home care journey with Care Connect, you will work with a dedicated Care Manager who is there to listen and understand your personal service needs. Care Connect will guide you through the application process for government funding, and help you choose the right services to support your needs and your lifestyle.

We will also help you manage your Home Care Package now and into the future, exploring new service options as your circumstances change.

Our personalised advice and guidance will bring you peace of mind and help you live at home for as long as possible.