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Ageing is a privilege, but it also brings challenges. Taking full advantage of Government-funded support to keep living independently in your own home shouldn't be one of them.

That’s where Care Connect comes in.

Making your life easier.

The Government offers Home Care Packages to support you as you age, so you can keep living at home. Our role, as a Home Care Package provider, is to make it easier for you to receive the care services and home support you need to do so.

Diagram showing all the different services available through Care Connect

We achieve this in three ways:

Local knowledge

Our dedicated care managers live nearby and, like you, are valued members of the local community. This is also true of the support workers and service providers they’ll arrange on your behalf—each of them thoroughly vetted to assure your peace of mind.

Independent advice

We are a not-for-profit, non-religious organisation with no alignment to any residential aged care provider. As home care specialists, everything we do centres on the individual and how we can best support your aim to keep living life, your way.

Personalised care

Taking time to listen to your life story is how our Care Managers learn what you need, and what brings you joy. They use this shared understanding to cocreate a fully personalised care plan with you that makes best use of your funding or finances.

We take care personally.

When you choose Care Connect to be your Home Care Package provider, we’ll appoint a dedicated local Care Manager—a caring professional who’ll be part of your life from then on. They’ll learn about your needs, establish your goals, develop a care plan with you, organise your services, and provide ongoing advice and guidance.

Care manager talking to two clients at their dining table

Locals supporting locals.

Your Care Manager will be a local—like yourself—as will the support workers and service providers they arrange on your behalf. Together, they’ll form a community of care centred on you—a community you can trust absolutely, thanks to our rigorous vetting process.

Care provider helping fold clothes with a client

When you genuinely care, it shows.

Our Care Managers are passionate, caring, helpful professionals, trusted for delivering a reliable and responsive service. You will be partnered with a dedicated Care Manager who will listen and ask questions to learn about your needs. They will support you to plan your future.

Download our Care Management guide

How much funding will you receive?

The Government offers four levels of Home Care Package funding. Depending on their assessment of your care needs, you’ll receive up to $59,593 each year if eligible—the equivalent of 8+ hours of weekly support.

  • Level 1.

    Entry-level care tailored to deliver a little help with basic chores or perhaps transport.

  • Level 2.

    The second tier of funding is designed to cater for those who require a little more assistance to maintain their independence at home.

  • Level 3.

    An intermediate package designed to provide services and products that support day-to-day tasks in your home and in your community.

  • Level 4.

    The most comprehensive package available designed to cater for more complex needs.

All package levels are inclusive of Care Management and Package Management

Care Management

Helping you choose the mix of care services and home support that best meet the goals in the care plan we create with you—and make the best use of your Government funding.

Package Management:

Essential administration required by the Government which includes a monthly summary of your services.

The people we care for always have the final say.

We’ve been helping people live at home longer for nearly 30 years. Not to make a profit, but to make a difference. The rewards for doing so speak for themselves…

mother and son smiling at the camera

Great service that supports my mum to continue living independently. Teams are easy to deal with and very responsive to her needs.

Learn how we can support you

How do I get started on my aged care journey?

Care Connect understand the process and can guide you through the whole process, making life easier.


Call Care Connect to start your aged care journey.


Complete the Home Care Package assessment.


Consider your options once you have received your assessment outcome.


Join the national waiting list and see if you are eligible for interim care services.


Receive a letter confirming the start date of your Home Care Package.


Create a care plan and start receiving your services.

Want more information?

To learn more about your aged care options and how Care Connect can help, download our free factsheet.

Download our factsheet

Your next steps made easier.

  • Now’s the time to appoint Care Connect as your Home Care Package provider so we can introduce you to your personal Care Manager. They’ll listen and learn about you and your life, what you love doing, and where you need help to keep living independently. Together, you’ll set goals and devise a personalised care plan that maximises the benefits you gain from your funding.

    Ready to make your life easier?
    Call 1800 692 464 now to make Care Connect your Home Care Package provider.

  • Applying for a Government Home Care Package can be complex, time-consuming, and frustrating. The good news is that Care Connect has made it easier for people to complete their applications for almost 30 years. We will guide you from start to finish— obligation-free—to help ensure you receive your full funding entitlement.

    Take your first step today
    Call 1800 692 464 now to start your Home Care Package application.

  • It may take 12 months or more before your Home Care Package funding becomes available, but the level of care you qualify for is usually confirmed within three months. Once it is, interim funding may be available via the Commonwealth Home Support Programme. We will help you secure—and make the best use of—any funding you are entitled to.

    Secure your interim funding
    Call 1800 692 464 now for advice on the support programmes available to you.

  • Switching to Care Connect will put you back in control of your care arrangements and ensure you receive maximum value from your Home Care Package. We’ll take care of the paperwork, and get your services started quickly so you’re not inconvenienced.

    Make a fresh start today
    Call 1800 692 464 to arrange a free in-home visit from your local Care Connect Adviser.

If you have a question

Our support team will have the answer

For more information about the many ways Care Connect can enable you and your loved ones to continue to live safely and happily at home and in the community, get in touch today for friendly, expert advice.

Enquire now


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