Feedback - Compliment, Complaints & Suggestions

Care Connect is committed to a culture of continuous improvement. Your feedback assists us to identify opportunities for improving outcomes for all clients.

Care Connect recognises it’s the right of all our clients to provide feedback and acknowledges that our clients should expect to:

• be heard and understood;
• be respected;
• be taken seriously;
• be treated fairly;
• be given support or assistance if required;
• have their concerns dealt with effectively and efficiently;
• be informed of the process, progress and outcomes; and
• have appropriate action taken.