Executive Leadership Team

Sarah is Interim Chief Executive Officer at the Care Connect Group, Australia’s largest independent home care provider operating entirely on the ‘connector model’.

Sarah is an operations-focused senior executive with a customer-first mindset and a proven track record in driving transformational change across multiple domains. Having held Chief Operating Officer, General Manager (Operations) and Head of Support Services roles across varied sectors (healthcare, wealth, human services) over the past 10 years, Sarah has significant experience in leading large, cross-functional teams to deliver client service excellence whilst also driving innovation to ensure the business is continually adapting, improving and evolving.

She has driven multiple transformation initiatives with quality and efficiency, delivering significant financial benefits and material risk reduction. Sarah is a strategically minded leader, capable of identifying and translating future opportunities into breakthrough strategies, with a strong orientation to action and deliver tangible and meaningful results. She has the ability to gain the confidence of others through honesty, integrity and authenticity, leading the business through uncertainty by remaining adaptive and flexible when things are not certain and making good and timely decisions to keep the organisation moving forward.

Sarah has worked within the human services non-for-profit sector for over 20 years across many service areas. She is involved in community and residential settings, rural, regional, metro and remote locations and across the demographic in aged care, community health programs, and disability. Sarah is passionate and skilled in enabling person-centered principals and approaches to be integrated through an organisation’s culture, systems and processes to facilitate the actualisation of theory into practice. Sarah focuses on developing the team’s capability and nurturing collaboration to align with the common purpose of great outcomes for consumers and staff.

Sarah has many years of experience working as a senior dementia consultant and practice specialist in organisational change management. She brings a depth of understanding of in-service delivery and mechanisms to support sustainable best-practice models of care.

She has also developed experiential education for Dementia care and written resource material for Cert IV in Dementia Care leadership.

Frank is an experienced and commercially well-rounded Finance leader with strong values, integrity, and results. He is passionate about transforming F&A teams into strategic business partners, leading digital transformation, and leveraging data and analysis to drive business results.

Frank brings more than 18 years of proven management and leadership skills in a global environment across not-for-profit and for-profit sectors, including Aged Care and FMCG. In his most recent role prior to joining Care Connect, Frank was the Financial Controller at a large not-for-profit aged care, disability, and community services provider, leading the Finance team through a period of significant growth and change, including a major acquisition and wide-ranging government reforms.

Kirstin is a General Manager and Executive in Health Care and a Registered Nurse with experience in community, rehabilitation and residential care settings. She is committed to the development and delivery of care models that provide holistic and personalised care that enhances individual and community resilience and sustainability.

Cindy is an executive with over 20 years of experience spanning strategy, customer experience, operations, project delivery, business transformation and data analytics.  She has held Head roles across varied industries such as superannuation, wealth management and healthcare.

She has successfully delivered multiple projects, including new technology implementation, capital raises, customer experience uplift, data management and quality uplift, organisational structure changes and service outsourcing.

Cindy is a collaborative, present and authentic leader who is known for her ability to flex between strategy and deep operational processes, professionalism, customer centricity, being outcomes driven, and always delivering to the highest standards. Cindy thrives when working with teams in a fast-paced environment to solve problems and achieve breakthrough outcomes.

Alison is an experienced General Manager with extensive operational experience across different industries, but most recently within large and diverse residential aged care operations. Alison has a strong desire to improve business performance and client experience and has demonstrated success in leading teams through challenging situations. Experienced in leading both functional and cross-functional teams, Alison applies a pragmatic approach to problem solving.

Alison started her career in the hospitality industry, specialising in food and beverage operations. After spending the early part of her career in large scale, commercial operations, Alison joined a diverse membership organisation which operated a number of resorts. She enjoyed working for an organisation which always put the member first and knew that she could apply her skills to other industries which applied the same principles, thus her decision to join the aged care sector.

David has spent 20 years working in technology within the health and human services sectors. He has transformed businesses with large scale complex technology within a variety of clinical and non-clinical environments. This experience has allowed him to appreciate the unique technology, people and process challenges when delivering high quality client services. He has a passion to advance technology utilisation within the sector and help improve business and client outcomes through innovation.

David has held a wide variety of technology roles across his career including infrastructure, software deployment, architecture, and business intelligence. He has led large teams to deliver digital innovation projects, national and international system deployments, and organisational change programmes. He believes in maximising the benefit from technology investment through aligning technology and business strategy.