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How to switch your home care provider

If your Home Care Package isn’t exactly what you need right now, switching is easier than you might think. Perhaps you’re avoiding looking at your options because you find the choices confusing.

Maybe you want gardening or home modification services, someone to clean out your gutters or to play with your grandchildren. Whatever your individual needs, your wellbeing is what matters, not what your care package dictates, and changing your package based on your needs should be easy.

Care Connect’s role is to ensure that you know about and can choose the best service options available in your area. Because we’re financially independent, we don’t recommend one service over another, so your choices aren’t limited purely by what’s included in your Home Care Package. It’s about tailoring your package to suit you as an individual, and we help you to review your needs in detail.

Where do you start or how can you leave if your current provider if they aren’t meeting your specific requirements?

The good news is that we at Care Connect manage most of the process of switching for you.

  • All you have to do is call us or request a call-back – we’ll get back to you within 24 hours.
  • Then we’ll come to visit you – with no obligations – to ensure that you are getting the most from your current package or tailor a new one so that your needs are met.
  • We’ll work with your existing provider and communicate with the Department to transfer your package so that you don’t have to worry about an exit strategy.
  • We’ll deliver the services you need from day one and every day after that.

As you can see, by getting in touch with Care Connect, there’s no need to further delay changing your Home Care Package. Simply give us a call and we’ll do the rest.


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