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Coronavirus (COVID-19) Service Update

The most important thing we can all do to minimise risk is to prevent avoidable transmission.

In response to this, we have developed a screening process with the aim of ensuring your safety and that of our staff and all the care workers who visit your home.

Care Connect staff and our care workers have implemented the screening process prior to any home visit or meeting. The screening consists of a series of three questions as follows:

1. Have you, somebody you live with, or someone who will be present at the home visit/meeting returned from travel overseas in the past 14 days?

2. Have you or someone who will be present at the home visit/meeting been unwell due to respiratory symptoms, fever or flu like illness in the past 14 days?

3. Have you or someone who will be present at the home visit/meeting been in close contact with anybody who has been diagnosed with coronavirus (COVID-19) in the past 14 days?

Note: Close contact includes face to face contact for at least 15 minutes, or being in the same closed space for at least 2 hours as someone who has tested positive for the coronavirus when that person was infectious.

Personal situations can change quickly, so we will be undertaking this screening before every visit/meeting is scheduled by our Client Advisers.

Asking these questions is an important step we can all take to prevent transmission. We also encourage you to ask the same questions of anyone providing your services before they enter your home. If they answer yes to any question, your safest choice is to not let them into your home. It may seem a little awkward at first, but anyone who cares about your wellbeing will understand. It’s all about keeping each other safe.

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