Category: Home Care

Four hidden fees or traps to look out for in your Home Care Package

9 July 2018

Your Home Care Package is individually tailored to meet your health and lifestyle needs, so it’s essential that you get as much value out of it as possible. But what should you do when it sounds too good to be true? It’s important to look at the breakdown of costs and all the important information so you aren’t getting hit with hidden fees or traps

The last thing you want is to pay unexpected fees that will leave you short on the services you may require. So look carefully at your Home Care Packages to ensure you avoid these common mistakes.

  • Flexible pricing

With a smaller budget, you may be tempted to go for flexible pricing, but make sure that you understand exactly what this strategy entails before signing on the dotted line.

Sometimes, it means that you think you’re getting a good deal until all the hidden extras are included. We’ve all fallen for that trick – choosing “budget options” that seem affordable until the add-ons exceed our initial expectations. Make sure that the flexible options in the package are clear and logical, and you know exactly what you will be charged and the billing time blocks.

  • Lower fees, but uncapped management costs

Similarly, lower fees can be offset by uncapped case management and administrative costs.

Will you be charged for calling in when a service provider doesn’t show up? Or for some other detail that should, in fact, be the service provider’s responsibility? If your provider is vague about the management costs, beware.

  • Set-Up Fees

If the advertised fees seem extremely low, make sure that you won’t be charged a large set-up or membership fee. Sometimes, you could feel locked into a service provider if you paid such a high set-up cost.

  • You shouldn’t pay for choice

Is there a surcharge for using a service provider of your choice? Be aware you’re your home care provider may charge an additional fee for using a service that isn’t one they have a financial agreement with. Providing freedom of choice regarding the selection of services is something Care Connect prides itself on.

Make sure you know precisely what your Home Care Package comprises and what your expenses will include. Also, ensure your service agreement is explicit and that all the details have been explained to you. If you would like independent advice or guidance, feel free to contact us today.

What is a Home Care Package?

30 May 2018

More than 70% of Australia’s elderly population would prefer to live at home rather than move into an aged care facility. For this reason, the Australian government has recognised the need to help subsidise in home care services, in which a Home Care Package allows you to remain at home.

Read more