Novel Coronavirus (COVID-19)

In these unprecedented times, the safety and wellbeing of our clients, staff and care workers remains our absolute priority. As the situation with coronavirus changes swiftly, our common goal is to support you to the very best of our ability.

We are also committed to staying connected with you. This includes updates on any impact to your service delivery and regular sharing of official government advice. To do this, it is vital that we have your latest contact email and telephone number on file. Please submit this information securely below:

Coronavirus Contact Details

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A Message From Paul Ostrowski, Chief Executive Officer
19 July 2021

Dear Care Connect Community,

The ongoing COVID-19 situation has dramatically changed how we live and work. We’re all focused on how to best protect and support our communities, employees and families in the face of this pandemic.

The COVID-19 pandemic has left no one untouched.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event. We appreciate every individual, the healthcare workers, local communities, and governments who have been working so hard to provide vital services to millions of people who are directly struggling with this virus, caring for those who are, or doing their part through social distancing and other shared efforts to help ensure the safety of family, friends and neighbours.

But this challenge only reinforces our 25+ year resolve to continue to keep Australians safe, well, and living independently at home as they age – an enduring value that guides us as we strive to provide the safest and most effective services to our clients and their loved ones across NSW, QLD and VIC.

Whilst the environment around how we provide the care you deserve is constantly changing, one thing remains consistent; in-home care is an essential service that is vital to your wellbeing.

Ensuring continuity of service.

We recognize that the vital role care and support plays in your ongoing independence and wellbeing is more essential now than it has ever been. We also recognize that these are unsettling times, and whether you are receiving care at home now, or considering it for the future, I’d like to reassure you that we work closely with our staff and preferred providers to deliver the care you deserve following the strictest COVIDSafe practices, to protect your health and safety and allow you to continue to live independently at home and in your community.

Care Connect is here to support you and your loved ones during these challenging times. Our committed team of experts are always available for any questions or concerns you may have.

Stay safe, stay well, stay connected.

Paul Signature

Paul Ostrowski, CEO


A safe and peaceful holiday season

18 December 2020

We appreciate the extra challenges you’ve been facing and the sacrifices that you’ve made over the past few months, and commend the community’s collective will and determination to contain the spread of the COVID-19 pandemic.

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22 July 2020

Undoubtedly you have been following the news regarding the second-wave of Coronavirus (COVID-19), including the recent upgrade to stage three restrictions that have been applied in areas of Victoria until at least 16th August, and the tightening of restrictions across New South Wales.

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Message from the CEO

20 June 2020

Since our last update, the COVID-19 pandemic has taken a firm hold. Hundreds of thousands of lives have been lost across the globe, including the lives of more than 100 Australians, where the crisis has been managed well in comparison to some.

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A Message From Paul Ostrowski, Chief Executive Officer

7 April 2020

I’d like to thank you for your understanding and support as we navigate the unpredictable Coronavirus landscape. With the situation changing each day, the impact on our community and constant news-flow in the media, this is a challenging time for everyone.

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A Message From Paul Ostrowski, Chief Executive Officer

25 March 2020

In these unprecedented times, your safety and wellbeing, and that of our staff and the care workers who attend to you, remains our absolute priority. As the situation with coronavirus changes swiftly, our common goal is to support you to the very best of our ability.

Read more